The Developer/Non-Developer Impedance Mismatch

Most software developers have probably heard of and even had experiences with the
object-relational impedance mismatch (often addressed with
ORM tools), the
object-XML impedance mismatch (often addressed with
OXM tools), and even the
developer-DBA impedance mismatch. I don’t believe that these impedance mismatches are as difficult as they are
sometimes made out to be, but for those wishing to mitigate them, we have tools such as
Java Persistence API implementations and
JDO implementations for dealing with the object-relational mismatch (and some of the developer-DBA impedance mismatch) and similarly have approaches such as
JiBX and
Apache Commons Digester for dealing with the object-XML mismatch (and .NET’s
LINQ deals with both
ORM and
OXM mismatches). At this point in my career, I believe the developer/non-developer impedance mismatch is perhaps the most frustrating impedance mismatch I have run into.

Although there are numerous tools and approaches for dealing with these other types of impedance mismatches, it seems we’re woefully short on similarly powerful tools, approaches, and
proven practices (my new preferred term for what I think "
best practices" was originally intended to mean) for dealing with the developer/non-developer mismatch. In this post, I look at some of the most common areas of developer/non-developer mismatch and speculate as to why they occur and what can be done to address these specific areas of developer/non-developer impedance mismatch.

Sadly, we have much less control over the developer/non-developer impedance mismatch than we do over object-relational or object-XML impedance mismatches. Although in general things like improved communication and education can help, these answers are not as tangible as the ones we’re used to for dealing with other types of software development impedance mismatches. As difficult as it is to deal with the developer/non-developer impedance mismatch, we must do so because there are numerous significant stakeholders in the software development process that are not necessarily developers (managers, clients, testers, customers, business analysts, sales people, and more). 

DRY Principle / Modularity

Almost to a fault, developers have generally adopted (at least in a theory if not always in practice) the DRY (
Don’t Repeat Yourself) principles coined in the often-referenced book
The Pragmatic Programmer: From Journeyman to Master. Although the term was coined in this 1999 book, the practice had been one that developers for decades had understood to some degree. Regardless of native spoken language or favorite programming language, developers today widely recognize virtues of some degree of DRY-ness. There may be
some debate as to what level this should be taken (I’ve seen it taken past the point of common sense), but most of us agree with the perils of repeated documentation at different levels of the software product or of repeated code (
copy-and-paste development).

Benjamin Denckla, in the post "
Faith in DRY; no hope for software," writes, "Today we produce software through a laborious, undisciplined process that combines the low quality work of many with the heroic high quality work of a few. … Not enough people believe in DRY and other good practices like it." I believe this is especially true when one considers the non-developers involved in a software development project. In my experience, the developers generally do see the value in some significant degree of DRY, but non-developer stakeholders see little value in DRY principles.

For purposes of this discussion, I’m including modularity in what I’m calling DRY practices. Most developers know there are numerous reasons to not copy-and-paste the same code into multiple places. For many decades, developers have known to place reusable code in methods, functions, modules, or other constructs that allow the same code to be used in multiple contexts and situations. It doesn’t take long for this to become second nature to the experienced developer. Sadly, many non-developers seem to not acknowledge the risks and problems associated with redundant information copied from place to place or believe these risks and problems are more theoretical than real. Although it may not be code we’re talking about when we discuss non-developers (it may be documentation, requirements, specifications, test procedures, or a host of other non-code things), the principle still applies: reproducing anything in multiple places leads to problems down the road in terms of maintenance and keeping the many versions synchronized with the latest and greatest. Developers seem to almost intrinsically "get it," but I see it less well received from many non-developers.

Readable and Maintainable Code

Many new software developers and even more non-developers do not recognize the value of code that is more readable and more maintainable. Perhaps the best experience a young developer can have is to maintain and reuse someone else’s code. Doing so helps a young developer to recognize the value of writing code as cleanly as possible. Because non-developers never really get this experience, it is not surprising that they don’t value cleanness, maintainability, and readability to the same degree as the experienced developer. Many legitimate cries for time to refactor a code base to improve its future maintainability and readability are ignored or promptly dismissed because such efforts’ value is not obvious to those making the decisions.

Overbearing Processes and Management Decisions

I have occasionally seen non-developers in management roles trying to coerce developers into very narrow and specific behaviors that they (the managers) believe is best (or worse, that they perceive as giving them the power). These folks rarely have the experience to know the full ramifications of their decisions. Good managers listen to their developers (particularly those with significant experience and in technical leadership roles) before pushing out every "good idea" they have. Experienced developers usually know what it takes to write high-quality software, but it almost takes another experienced software developer to appreciate what they argue for. Alternatively, a manager lacking software development experience can sometimes make better decisions by choosing an experienced developer that he or she trusts with technical decisions. The best non-technical managers recognize their own lack of technical knowledge and work with a trusted technical expert to make good decisions. 

Bean Counting and Pencil Pushing

Most software development is done as part of a business venture and it is often inevitable that some degree of
bean counting and
pencil-pushing will be required.. Clients or consumers directly or indirectly finance the creation of software. It can be difficult for developers to recognize and appreciate the legitimate management and metrics collection that goes on during these business-oriented phases. It can be equally difficult for managers and other non-developers to understand that some things are more subtle than the apparent "bottom line." Non-developers may over-emphasize short-term "bottom line" considerations at the expense of long-term quality and maintainability of the product while developers may overly neglect bottom line considerations and create software products that require too much time and investment to justify their likely return on investment.

The bean counter wants nothing more than to be able to count things like beans. He or she wants to use
lines of code, number of defects in various states, number of requirements, and so forth to feel like he or she has a handle on the software development progress being made. It
doesn’t really matter that these are not created equally and should not be counted as if they are equal. 

Battle for Control

It seems to be human nature and common in many relationships between humans to have battles for control. Tension can increase in the relationship between developers and non-developers as each group tries to exert control. Many non-developers, especially if they don’t understand development or coding well, resent not being able to control what is added to the baseline. Many developers resent being told what they can put into the baseline, especially when they strongly believe that the non-developer is making arbitrary calls while lacking sufficient knowledge and background to make that call.

The battle for control can become very onerous when both sides are "know-it-alls." When either side is convinced of its superiority, it can be very difficult to get either to budge. Developers often feel their experience and skillset best qualifies them for making all software decisions while clients, managers, and others often feel their position does the same for them. 

Coding: Job for a Craftsman or for a Technician?

Good software development managers recognize that software development can be a highly creative and challenging effort and requires skilled people who take pride in their work. Other not-so-good software managers consider software development to be a technician’s job. To them, the software developer is not much more than a typist who speaks a programming language. To these managers, a good enough set of requirements and high-level design should and can be implemented by the lowest paid software developers. Some software development is easier than other software development, but the simple technician work has been largely replaced by automation and code generation at this point.

Perhaps the perceptions of technician versus craftsman explain why non-developers tend to be more likely to believe that all developers are plug-and-play while experienced developers realize that there can be a wide disparity in skillsets and knowledge between any two developers. 

Appreciation of Software Development Nuances and Subtleties

It usually does not take long for a developer to realize that relatively little in software development is cut and dry. Software development often has a large amount of creativity to it and there are numerous judgment calls to be made. We sometimes call these design decisions or architecture trade-offs. Unfortunately, many who are not software developers do not understand that there are nuances and subtleties and even large amounts of creativity involved in software development. Without lack of these subtle shades, it’s not surprising that many of these people without development experience can only think in extremes (technique "A" is good and must be be used by everyone all of the time or technique "A" is always wrong and should be absolutely avoided no matter what). New developers often exhibit this trait as well, but experience usually teaches them to be more willing to judge approaches and techniques against particular contexts and reduce the amount of generalization and assumptions. 

Developers Aren’t So Different from Others, But Then They Are

The Mythical Man-Month is one of the
most often-quoted books in the areas of software development and
software development management. One of its great quotes is made early in the work (first sentence of Preface to the First Edition): "In many ways, managing a large computer programming project is like managing any other large undertaking—in more ways than most programmers believe. But in many other ways it is different—in more ways than most professional managers expect." One of the key explanations of the impedance mismatch between developers and non-developer managers seems to lie in this profound statement. Developers, as a group, probably should be more willing to buy into certain proven "traditional" management approaches, but managers need to avoid falling into the trap of thinking that the tactics outlined in the latest business management book will be sufficient for managing software developers. 

Opinions on 
What Values Most

Software developers are people too. As such, they do exhibit the same behaviors as other people. However, there are gross stereotypes of software developers that are not completely without some basis because of the high frequency of those stereotyped traits among software developers. There is great diversity in the software development community in terms of political opinions, interests, and so forth, but the idea of what is most important (quality design and code, work to be proud of, etc.) are fairly common across the industry. On the other hand, software developers (similarly to engineers in various engineering disciplines) seem to overly trivialize the need to respect the bottom line. They often cannot understand when an arguably adequate but not "best" or "perfect" solution is chosen over a better technical solution for non-technical reasons. 


We in the software development community tend to deal with mismatches all the time. We often spend significant energy and time "gluing" things together that weren’t necessarily designed to go together. Despite all of this technical experience we have making incongruent pieces work together, we still seem to have difficulty resolving perhaps the most difficult and most important mismatch of all: the
mismatch between software developers and people who are not software developers. Although there are some positives that come from this (such as checks-and-balances on "science fair projects"), there is significant dysfunction, angst, resentment, and demoralization caused by this impedance mismatch.

The Developer/Non-Developer Impedance Mismatch from our
JCG partner Dustin Marx at the
Inspired by Actual Events blog.

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Building security into a development team

Getting application developers to understand and take responsibility for software security is difficult. Bootstrapping an Appsec program requires that you get the team up to speed quickly on security risks and what problems they need to look for, how to find and fix and prevent these problems, what tools to use, and convince them that they need to take security seriously. One way to do this is to train everyone on the development team on software security.

But at RSA 2011, Caleb Sima’s presentation
Don’t Teach Developers Security challenged the idea that training application developers on software security will make a meaningful difference. He points out (rightly) that you can’t teach most developers anything useful about secure software development in a few hours (which as much Appsec training as most developers will get anyways). At best training like this is a long-term investment that will only pay off with reinforcement and experience – the first step on a long road.

Most developers (he suggests as many as 90 out of 100) won’t take a strong interest in software security regardless. They are there to build stuff, that’s what they get paid for, that’s what they care about and that’s what they do best. Customers love them and managers (like me) love them too because they deliver, and that’s what we want them spending their time doing. We don’t want or need them to become AppSec experts. Only a few senior, experienced developers will “get” software security and understand or care about all of the details, and in most cases this is enough. The rest of the team can focus on
writing good defensive code and using the right frameworks and libraries properly.

Caleb Sima recommends starting an Appsec program by working with QA. Get an application security assessment: a pen test or a scan to identify security vulnerabilities in the app. Identify the top 2 security issues found. Then train the test team on these issues, what they look like, how to test for them, what tools to use. It’s not practical to expect a software tester to become a pen testing expert, but they can definitely learn how to effectively test for specific security issues. When they find security problems they enter them as bugs like any other bug, and then it’s up to development to fix the bugs.

Get some wins this way first. Then extend security into the development team. Assign one person as a security controller for each application: a senior developer who understands the code and who has the technical skills and experience to take on security problems. Give them extra Appsec training and the chance to play a leadership role. It’s their job to assess technical risks for security issues. They decide on what tools the team will use to test for security problems, recommend libraries and frameworks for the team to use, and help the rest of the team to write secure code.

What worked for us

Looking back on what worked for our Appsec program, we learned similar lessons and took some of the same steps.

While we were still in startup, I asked one of our senior developers to run an internal security assessment and make sure that our app was built in a secure way. I gave him extra time to learn about secure development and Appsec, and gave him a chance to take on a leadership role for the team. When we brought expert consultants in to do additional assessments (a secure design review and code review and pen testing) he took the lead on working with them and made sure that he understood what they were doing and what they found and what we needed to do about it. He selected a static analysis tool and got people to use it. He ensured that our framework code was secure and used properly, and he reviewed the rest of the team’s code for security and reliability problems. Security wasn’t his entire job, but it was an important part of what he did. When he eventually left the team, another senior developer took on this role.

Most development teams have at least 1 developer who the rest of the team respects and looks to for help on how to use the language and platform correctly. Someone who cares about how to write good code and who is willing to help others with tough coding problems and troubleshooting. Who handles the heavy lifting on frameworks or performance engineering work. This is the developer that you need to take on your core security work. Someone who likes to learn about technical stuff and who picks new things up quickly, who understands and likes hard technical stuff (like crypto and session management), who makes sure that things get done right.

Without knowing it we ended up following a model similar to Adobe’s “
security ninja” program, although on a micro-scale. Most developers on the team are white belts or yellow belts with some training in secure software development and defensive programming. Our security lead is the black belt, with deeper technical experience and extra training and responsibility for leading software security for the application. Although we depended on external consultants for the initial assessments and to help us lay out a secure development roadmap, we have been able to take responsibility for secure development into the development team. Security is a part of what they do and how they design and build software today.

This model works and it scales. If as a manager you look at security as an important and fundamental technical problem that needs to be solved (rather than a pain-in-the-ass that needs to be gotten over), then you will find that your senior technical people will take it seriously. And if your best technical people take security seriously, then the rest of the team will too.

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You don’t need Testers – Or do you?

I talk to a lot of people in both big and small software development organizations about how they manage software development, how they’re organized, what practices they follow and what practices actually work. Most people working on small teams that I talk to can’t justify having someone to just test their apps, because testers don’t actually build software, so they’re considered overhead. That means that developers need to test the software themselves – or the customer will have to do it.

What do testers do on an Agile team?

Quite a few Agile teams believe that you don’t need testers to deliver working software. Testers are looked upon as a relic from the waterfall days (requirements, design, code, then pass off to test). On XP teams, everyone is a developer, and developers are responsible and accountable for testing their own code, writing automated unit tests and then
automating the acceptance tests that the Customer has defined. Scrum doesn’t explain how testing is done at all – the team will find a way to figure it out as they “inspect and adapt” themselves towards good practices.

If developers are already testing their own code (and maybe even pairing up to review code as it is written), then what do you need testers for?

Janet Gregory and Lisa Crispin wrote a big
book to justify the role of testers on Agile teams and to explain to programmers and testers how testers can fit into Agile development, but this hasn’t changed the attitude of many teams, especially in “engineering-driven cultures” (startups founded by programmers).

One of their arguments is that Agile teams move too fast for testers, that black box testers writing up test plans and working through manual test scripts or constantly updating their Quality Center or Selenium UI regression tests can never catch up to a team delivering new features in short sprints. If the testers don’t have the technical skills to at least write
acceptance tests in something like Fitnesse or Cucumber, or if they don’t have the business domain knowledge to help fill in for the Customer/Product Owner and answer developer questions, what are they good for?

This is taken to the extreme in
Continuous Deployment,a practice made popular by companies like IMVU and
Facebook where developers review their work, write automated tests, check the code and tests in and if the tests pass, the changes are immediately and automatically pushed to production.

Letting Customers test your work

Some shops look at Continuous Deployment as a chance to “crowdsource” their testing – by getting their customers to do their testing for them. It’s actually promoted as a competitive advantage. But it’s really hard – maybe impossible – to write secure and reliable software this way, as I have looked at
before. For a critical review of the quality of a system continuously deployed to customers, read James Bach’s
fascinating post on 20 minutes spent testing one of the poster child apps for Continuous Deployment and the problems that they found in the app in just a short period of time.

Other Continuous Deployment shops are more careful and follow Etsy/Flickr’s approach of
dark launching: deploying changes continuously, but testing and reviewing them before turning them on progressively for customers and closely monitoring the outcome.

Regardless, it’s important to remember that there are some things that customers can test and in fact only customers should test: whether a feature is useful or not, whether a feature is usable, what kind of information they need to do a task properly, what the optimal workflow is. This is what A/B split testing is supposed to be about – experimenting with ideas and features and workflows, collecting usage data and finding out what customers use or like best and what they don’t. To evaluate alternatives and get feedback.

But you don’t ask your customers to test whether something is finished or not, whether the code works or not, whether the system is stable and secure or whether it will perform under load.

What do you need from your test team?

Even the best, most responsible and experienced developers make mistakes. In our shop, everyone is an experienced developer – some of them have been working in this domain for 10-15 years or more. They carefully test their own work and update the automated unit/functional test suite for every check-in. These tests and static analysis checks are run in Continuous Integration – we’ve learned to lean heavily on the test suite (there are thousands and thousands of tests now with a high level of coverage) and on static analysis bug checking and security vulnerability checking tools to find common coding mistakes. All code changes are also reviewed by another senior developer – without exception.

Even with good discipline and good tools, good programmers still make mistakes: some subtle (inconsistencies, look-and-feel problems, data conversion and setup, missing edits) and some fundamental (run-time failures under load, concurrency problems, missed requirements, mistakes in rules, errors in error handling). I want to make sure that we find most (if not all) of these mistakes before the customers do. And so do the developers.

That’s where our test team comes in. We have a small, experienced and highly-specialized test team. One tester focuses on acceptance testing, validating functional requirements and usability and workflow with the business. Another tester works on functional regression and business rules correctness and coverage, looking for missing rules and for holes in the developer’s test suites, and automating our integration tests at the API level. And the other tester’s main thing is operational testing, stress testing for spikes and demand shocks and soak testing to look for leaks and GC issues, destructive system testing and bug hunting – actively trying to break the system. They all know enough to fill in for each other when someone is away, but they each have their own unique knowledge and skills and strengths, and their own ways of approaching problems.

When we were first building the system we started with a larger test team focused more on coverage and assurance, with test planning and traceability and detailed manual testing checklists, and writing automated regression tests at the UI. But there was a lot of wasted time and effort working this way.

Now we depend more on automated tests written by the developers underneath the UI for functional coverage and regression protection. Our test team puts most of their effort into exploratory functional and system and operational testing, risk-based and customer-focused targeted tests to find the most important bugs, to find weaknesses and exploit them. They like this approach, I like it, and developers like it, because we find real and important bugs in testing, the kinds of problems that escape code reviews and unit testing.

They smoke test changes as soon as developers check them in, in different customer configurations. They pair up with developers to test through new features and run war games and simulations with the developers to try to find run-time errors and race conditions and timing issues and workflow problems under “real-world” conditions. They fail the system to make sure that the failure-detection and recovery mechanisms work. They test security features and setup and manage pen tests with consultants. They run the system through an operational day. Together with Ops they also handle integration certification with new customers and partners. They do this in short sprints with the rest of the team, releasing to production every 2 weeks (and sometimes more often).

The test team is also responsible for getting the software into production. They put together each release, check the dependencies, they decide when the release is done, what will make it into a release and what won’t, they check that we have done all of the reviews that the team agreed to, they test the roll-back and data conversion routines and then they work with Ops to deploy the release through to production.

They don’t slow the team down, they don’t keep us from delivering software. They help us make sure that the software works and that it gets into production safely.

Testers find more than bugs

I’ve worked for a long time in high-assurance, high-integrity businesses where not having testers isn’t an option – the stakes of making mistakes are too high. But I don’t think that you can build real software without someone helping to test it. Unless you are an early stage startup pounding out a proof of concept, or you are a small team building something trivial for internal use (but then you probably won’t read this), you need help testing the system to make sure that it works.

It doesn’t matter how you are working, what method you follow – Agile or Waterfall doesn’t change the need for testers. If you’re moving fast and light, testers need to adapt to the pace and to the way that they get and share information. That’s ok. Good testers can do that.

I’m not naïve enough (any more) to think that the test team will find all of the bugs that might be in the system – or that this is their job. Of course, I hope that the testers will find any important or obvious bugs before customers do.

What I need for them to do is to help us to answer some important questions: Are we ready to release? What’s too rough or unstable or incomplete, what needs to be backed-out, or what needs further review, or maybe a rewrite? What’s weak in the design? Where are we missing automated tests? Where do we need better test tools? What features are too hard to understand, or inconsistent, or too hard to setup? What error messages are missing or misleading? Are we trying to do too much, too fast? What do we need to change in the design, or the code, or the way that we design or code the system to make it better, more reliable?

Testing doesn’t provide all possible information, but it provides some. Good testing will provide lots of useful information.
James Bach (Satisfice)

Without testers, not only do you put out code that you shouldn’t with bugs that you should have caught – you also lose a lot of important information about how good your software really is and what you need to do to make it better. If you care about building good software, this is an opportunity that you cannot pass up.

You don’t need Testers – Or do you? from our
JCG partner Jim Bird at the
Building Real Software blog.

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Tips For Developing Multilingual Software Applications

Why is software localization important?

The very nature of software applications means they can usually be accessed, bought and downloaded regardless of geographic location. The World Wide Web provides potential access to a truly global market but a monolingual application is one with limited appeal.

To a certain extent, English remains the lingua franca of the business and online world but the fact remains that the majority of the global population speaks no English at all. Of those that do, many speak it as a second language and multilingual users prefer to use applications in their own native language. Imagine a French student who speaks passable English. If your English language application has a specific appeal and no French language equivalent exists, he might well decide to use your application. If there a rival application of similar function and quality that is also available in French however, he is far more likely to go for that.

Localization and the simship model

Localization (often abbreviated in computing circles to L10n, with the 10 representing the number of letters between the “L” and the “n”) is simply the process of adapting a piece of software for use in another locale. Essentially, this means releasing a number of separate products with each tailored for use within its own target market.

These individual localized apps certainly don’t have to be designed independently however. The source code largely remains the same but linguistic translation will often be required and certain cultural and legal issues such as copyright and taste may also have to be addressed.

Building flexibility into the design should allow you to adapt the app subsequently without too many problems. At the time of initial release you might only want a single version, with the option to produce localized versions when circumstances and market research dictates. There are various issues that can be partially catered for during the design and development stage. Some written languages or scripts tend to take more space on the screen for example and areas with fixed dimensions such as dialog boxes can be sized to allow a subsequent expansion of text.

Alternatively, you may wish to release several versions simultaneously. The simship (simultaneous shipment) model is common within the gaming industry and, given that successful apps can tend to go viral, spreading by virtual “word of mouth,” it can be a tremendous asset to have localized versions ready to go at the same time.

Internationalized apps

Internationalization (also known as i18n for the same reason localization is L10n) takes things a step further, with a single application able to cater to users in different languages.

The most common method is to have a language selection option the first time a user accesses the application. This then serves as a portal to the relevant user interface and content. This is not the only solution. It is possible to have multiple languages present on the same screen for example but this tends to be a messier and more confusing way of doing things.

Issues of translation

Linguistic translation is not the only issue to think about but it is perhaps the most important. Good quality translation is integral to the quality of a localized, multilingual or internationalized app and the services of native speaking translators will usually be required. Automatic translation programs can be great tools under certain circumstances but they are prone to contextual mistakes and should never be solely relied upon.

The user interface (
UI), input and display are all obvious areas for translation but other aspects such as product documentation and online help files will also need to be addressed.

What about graphics?

Some images work more or less universally while others may have different connotations in different areas. An envelope is generally recognized as a symbol for mail while a thumbs up sign can mean “okay” in the western world but is more likely to mean ‘man’ or ‘male’ in Japan and is an obscene gesture in Thailand and Iran. Additionally, some images that may be perfectly acceptable in one culture can cause offence in another.

In addition to translating the text and making sure any images are culturally relevant and sensitive, you should also ensure that the formats for currencies, units of measurement, time and dates are all correct for the target market. In the US, for example, the date is expressed in the Middle-endian fashion (month/day/year) but most of the rest of the world uses the Little-endian format (day/month/year).

There is a lot to consider when it comes to developing localized and multilingual software applications. Given the potential benefits in terms of opening up new markets and sales, however, it is a process that is more than worth the effort.

This was a guest post from Christian Arno. Christian is the founder of Lingo24, a leadingtranslationserviceprovideracross Europe, Asia and the Americas. Launched in 2001, Lingo24 has worked its way to becoming the web’s favorite translation company, working with more than four thousand translators and clients in over sixty countries.Follow Christian (@l24ca) and Lingo24 (@Lingo24) on Twitter.

Related articles

Tips For Developing Multilingual Software Applications from our
JCG partner Rob Diana at the
Regular Geek blog.

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